Privacy Policy

Privacy and Security Statement

At Kore Studio, we are committed to protecting your privacy and security. As consumers ourselves, we genuinely appreciate and respect the importance of privacy.

For all Kore Studio services, the data controller, or the company that’s responsible for protecting your privacy is Kore Studio.

Navigating this page

• How we use your information
• Sharing your information
• Marketing messages
• Seeing adverts for Kore Studio online
• Your information and countries outside Europe
• Keeping your information
• Your rights
• Changes to how we protect your privacy
• Cookies
• Contact us

How we use your information

We use your information in a number of different ways, depending on the type of information. The information below will set this out and will be formatted in this way:

What we do

• Why we do it
• Why we need to do it, legally or otherwise
  
  

Your Personal Details

Such as your name, date of birth, gender, address, email address, social media handle, screen name, and phone number.

• Identify you when you visit our website or contact us

• Checking your identity helps us to keep your information safe from fraudsters

• We are legally required to do so, to help protect your data, and it is also important for us to protect you in this way

• Deliver your purchases to you

• It is unfortunately quite difficult for us to send you your purchases without knowing your address or contact details!

• It is a core part of our contracted commitment to you

• Send you order updates by text or email

• So you know when your order is going to arrive

• It’s an important part of our contracted commitment to you

• Manage your participation in any promotions, offers, or discounts you choose to participate in

• To ensure you receive any discounts relevant to yourself at the time

• If you choose to participate, we consider this a core element of our committed contract to you

• Send you information about our products and services

• We like to keep you up to date and help you get the best from our products and services

• It’s up to you to choose what you hear from us and what you hear about but it’s also important for us to tell you about the best product and services we have to offer!

Your payment information

• Take payment, and give refunds

• After all – we’re not giving all our stuff away!

• It’s important to us and an important part of our contract commitment to you

• Keep a record of any financial transactions with you

• We need to know what you have paid for and we need to be able to declare our income to the relevant tax authorities

• This is a legal requirement

Your contact history with us

• Provide customer service and support

• After all, you expect the best service from us!

• It is a core part of our contracted commitment to you

• Improve the services and support we provide to you

• To ensure that you get the best possible customer service

• It is important that our staff are fully trained and capable of helping you

Purchase history and saved items

• Handle refunds in accordance with our Terms and Conditions and provide customer service and support
• You should expect the best service from us and we need this information to hand, as we are unable to provide a refund if we don’t know what you have purchased
• It is a core element of our contracted commitment to you
  
  

Information about your device and how you use our website

• Identify you when you visit our website

  • If we can recognize you, we can give you the best possible shopping experience
  • It is important for us that you receive the best possible shopping experience

• Improve our website and set default options for you such as our currency settings

  • It’s important for us, and it’s much easier for you, if we know the language and currency you prefer, and it also helps us to protect your information
  • It is important for us to know what you like to give you the best shopping experience

• Send you information about our products and services

  • We like to keep you up to date and help you get the best from our products and services
  • It’s up to you to choose what you hear from us and what you hear about but it’s also important for us to tell you about the best product and services we have to offer!

• Show you Kore Studio advertisements as you browse other websites

  • So you can see our latest products and deals that we think you will love
  • It is important for us to show you things we think you will like

• Monitor visitors to our site and analyse their behavior

  • To protect our website and to help make our service better
  • We are legally required to do so, it is also important for us to protect you in this way
    
    

If you post comments about Kore Studio, tag us or post photos to our Social Media pages

• Monitor our customers’ views or opinions

  • We may want to respond to you or react, particularly if you are unhappy with an aspect of our service or product!
  • It is important for us to know what you think about us

• We use public sources of information to help us investigate fraudulent activity

  • To prevent and detect fraud against either you or Kore Studio
  • This is important for us to protect our service, to protect you and to stop this
    
    

Your responses to surveys, feedback, and competitions

• We occasionally ask for feedback on our products or how you feel we are doing. Generally, responses are anonymized but we may want to respond to you directly, particularly if you are unhappy with something

  • It makes good sense to check how you feel about us and your purchases from time to time and we can use this information to improve our service.
  • Whether to take part is completely up to you

• Manage the competitions that you choose to enter and get prizes to the winners. We will let you know how we use your data at the point of entry

  • We need to inform you about the outcome of the competition!
  • If you decide to take part, this becomes a core element of our committed contract to you
    
    

Other identifiable information

• We allocate you a unique number when you first shop with us (a customer ID)

  • This allows us to uniquely identify you
  • It is a core element of our contracted commitment to you

• Proof of identity

  • We sometimes need to check your identity – for example, to confirm it is you that placed an order
  • It is a core element of our contracted commitment to you

You don’t have to give us all of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But ultimately it is your decision to make, and it is a decision that we respect.

We also anonymize and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site, and developing new products and services.

Fraud prevention and detection

We use any of the above categories of information to identify, prevent and detect fraud, against either you or against Kore Studio. Detecting and preventing fraud is an unfortunate, but an absolutely essential part of our service and our contracted commitment to you. In addition, legally, we are required to do this.

We also use Purchase history data, to protect our service and uphold our Terms of Service as part of our contracted commitment to you, as part of this we may make use of computer-system decisions to protect Kore Studio and our Service. Your rights in relation to this are detailed below.

Sharing your information

We do not, and will not, sell any of your personal data to any third party, including your name, address, email address, or credit card information.

We want to earn and maintain your trust, and we believe this is absolutely essential in order to do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you:

• Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies
• Professional service providers, such as advertising partners and website hosts, who help us run our business
• Affiliates who help us reach out to potential new customers or promote our products on their websites
• Credit reference agencies, law enforcement, and fraud prevention agencies, so we can help tackle fraud
  
  

Marketing messages

If you have said we can, we’ll send you marketing messages to keep you aware of what we’re up to and to help you see and find our products and services.

How to stop marketing messages from Kore Studio

You can control the marketing communications you receive from us through the subscription management link located in all our marketing communications.

You have the following options:

• Emails: You can also click on the ‘unsubscribe’ link in any marketing email you receive, and this will take you to the Contact Preferences section of your account so you can unsubscribe from that method of communication.
• Any method of Marketing: You can contact our Customer Care team. Once you do this, we will update our records to ensure that you don’t receive further marketing messages.

If you tell us you don’t want to receive marketing messages it might take a few days for all our systems to be updated, so we would ask for your patience as you might get messages from us while we process your request.

Please note that opting out of marketing messages will not stop service and operational communications, such as order updates, or where you have asked for a specific ‘back in stock’ notification.

Seeing adverts for Kore Studio online

We use online advertising to keep you aware of what we’re up to and to help you see and find our products.

You may see Kore Studio banners and ads when you are on other websites or apps, such as Social Media. We manage this through a variety of digital marketing networks and ad exchanges. We also use a range of advertising technologies.

The banners and ads you see are based on information we hold about you, or your previous use of Kore Studio (for example, your search history on korestudio.com, and the content you may have read on Kore Studio) or on Kore Studio banners or ads you have previously clicked on.

For more information on our use of advertising technologies and Cookies, please see our cookie policy!

Your information and countries outside Europe

Kore Studio is a global business with operations inside and outside of the United Kingdom and we have team members, use suppliers, and fulfilment centres located across the world.

Some of these locations will not offer the same level of protection for your personal data as the UK or the EU, but if we transfer your information to one of these locations we will take steps to ensure that your data and rights are protected through methods approved within the relevant Data Protection laws.

Please contact us if you would like further information about how we protect your transferred information.

Keeping your information

We’ll hold on to your information for as long as you continue to be a Kore Studio customer and for as long as we are required to keep it to ensure we meet our legal requirements across the globe.

If you no longer wish to be a customer you can contact our Customer Service team and request that we close your account.

However, we have a legal requirement to keep some of your personal data even after you have asked us to delete it. We will only keep what we absolutely need to, and only to make sure we can meet our legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions.

Your rights

You have a lot of rights relating to your personal information, these are:

• The right to be informed about how your personal information is being used (like this notice!)
• The right to access the personal information we hold about you
• The right to request the correction of inaccurate personal information we hold about you
• The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
• The right to stop direct marketing messages
• The right to withdraw consent for any consent-based processing at any time
• The right to request that we transfer or port elements of your data either to you or another service provider
• The right to ask us to explain any computer-system decision about you
• The right to complain to your data protection regulator

If you want to exercise your rights, have a complaint, or just have questions, please contact us. As a starting point, we have 30 days in which to respond to you. Our contact details are at the end of this Policy.

Changes to how we Protect Your Privacy

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the Kore Studio website or by some other means of contact such as email, so that you are able to review the changes before you continue to use Kore Studio.

Cookies

We use cookies on our website. For more information on cookies, please see our cookie policy.

How to contact us

We always want to hear from our customers (especially if you feel we’ve let you down or could do better).

If you:

• Have any questions or feedback about this notice
• Would like us to stop using your information
• Want to exercise any of your rights as set out above, or have a complaint

Please don’t hesitate to contact our Customer Service team, who will be happy to answer any questions you may have. They really are the best.

You can contact our privacy team by dropping us a line at [email protected].